If you need help setting up services or accessing your accounts, please call our Customer Care Team at 866.552.9172 during business hours (7 a.m. — 5 p.m. PST, M-F) or email us at CustomerCare@AgWestFC.com.
Read our privacy statement to learn more
Last updated: January 3, 2023
This Privacy Statement applies to:
This Privacy Statement explains generally how we
Information provided by you
You may provide the following information to us directly for our various lending, insurance and online products and services:
Information Collected in our Offices
AgWest Farm Credit also collects the personal information you disclose in our branch offices. This personal information will vary depending on the service you are requesting that we provide. In addition to electronic protections, your information on paper is safeguarded through our internal handling procedures.
Information Provided by Third Parties
We may collect the following information about you from third-party sources.
Cookies and Similar Technologies
We and partners working on our behalf may use log files, cookies, or other digital tracking technologies to collect the following information from the device you use to interact with our Services. We also create records when you interact with the Services.
The following is a list of our partners who collect the information described above. Please follow the links to find out more information about the partner’s privacy practices.
|Partner||Information Type Collected|
|Google Analytics||Device, Analytical, and Diagnostic Information|
Browser "Do Not Track" Signals
Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, the website does not currently interpret, respond to or alter its practices when it receives “Do Not Track” signals.
Children's Online Privacy Protection Act
The Services are intended for users age thirteen and older. We do not knowingly collect information from children. If we discover that we have inadvertently collected information from anyone younger than the age of 13, we will delete that information. Please contact us with any concerns.
We may use any of the information we collect for the following purposes.
We may share any of the information we collect with the following recipients.
Your Personal Information: You have the right to correct and change the personal information that is stored in our systems for you if such change or correction does not conflict with a legitimate business need. Please contact us by calling Customer Care at 1-800-743-2125, or you may also visit our nearby offices.
Email Unsubscribe: If you do not wish to receive marketing information from us or wish to opt out of future email promotions from us, please note that all promotional email messages you receive from us will include an option to opt out of future email communications.
Ad Choices: You have options to limit the information that we and our partners collect for online advertising purposes.
This Privacy Statement applies when you interact with us through our Services. It also applies anywhere it is linked. It does not apply to third-party websites, mobile applications, or services that may link to the Services or be linked to from the Services. Please review the privacy policies on those websites and applications directly to understand their privacy practices.
AgWest Farm Credit is committed to the security of your personal and financial information. We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, because the Internet is not a 100% secure environment, it is your responsibility to protect the security of your personal information on your own devices and social media sites.
AgWest Farm Credit believes that data security is a partnership. Tips for our customers to help keep personal information safe include:
We may store information about you for as long as we have a legitimate business need for it.
The AgWest Farm Credit website should never be accessed from a link provided by a third party. It should be accessed directly by typing the site name or URL into the address bar of the web browser or by using a “bookmark” specifically created to access the AgWest Farm Credit website.
AgWest Farm Credit does not send email messages to request personal information such as account numbers, passwords, PIN numbers or other confidential information. Such requests are of a suspicious nature and should be reported immediately.
Customer Care - Reporting Suspicious Activity Call 1-800-743-2125 to report:
Contact us immediately if you think your personal information or one of your AgWest Farm Credit accounts or services has been compromised. Have your account information and details about the suspected fraud available when you call.
Your California Privacy Rights; “Shine the Light” Law
We do not share your personal information with third parties for their own direct marketing purposes.
California Consumer Privacy Act (CCPA) of 2018 - California Residents Only
The California Consumer Privacy Act (“CCPA”) provides California residents with rights to receive certain disclosures regarding the collection, use, and disclosure of information about them, as well as rights to know/access, delete, and limit disclosure of personal information. You have the right to be free from discrimination based on your exercise of your CCPA rights. To the extent that we collect personal information that is subject to the CCPA, that information, our practices, and your rights are described below.
Notice at Collection Regarding the Categories of Personal Information Collected
You have the right to receive notice of the categories of personal information we collect and the purposes for which we use personal information. The following table summarizes the categories of personal and sensitive information we collect and the categories of sources of that information. We do not sale or share your information. The categories we use to describe personal information are those enumerated in the CCPA. We collect this personal information for the purposes described above in “how we use your information.” The criteria we use to retain this information are determined by relevant state and federal laws and regulations.
|Category||Information Type||Source||We disclose to:|
|Identifiers||You; our social media pages; third party subscription service providers||Service Providers|
|Financial Information||You||Service Providers|
|Protected Classifications and Other Sensitive Data||You||Service Providers|
|Commercial Information||You||Service Providers|
|Biometric Information||You||Service Providers|
|Geolocation Information||You; our analytics and advertising partners||Service Providers|
|Internet or Electronic Network Activity Information||You; our analytics and advertising partners||Service Providers|
|Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information||You||Service Providers|
|Professional or Employment-Related Information||You||Service Providers|
|Education Information||You||Service Providers|
|Inferences Drawn About You||You; our analytics and advertising partners||Service Providers|
|Content of Communications||You||Service Providers|
Sharing Personal Information
Entities to whom we disclose information for business purposes are service providers, which are companies that we engage to conduct activities on our behalf. We restrict service providers from using personal information for any purpose that is not related to our engagement.
Entities to whom we “sell” or with whom we “share” personal information are third parties. Under the CCPA, a business “sells” personal information when it discloses personal information to a company for monetary or other benefit and “shares” personal information when it discloses such information for purposes of cross-context behavioral advertising. A company may be considered a third party either because we disclose personal information to the company for something other than an enumerated business purpose under California law, or because its contract does not restrict it from using personal information for purposes unrelated to the service it provides to us.
California Resident Rights and Options
We continue to monitor, review and update the privacy measures and technology that we have in place to protect your information. We reserve the right to revise this Privacy Statement at any time, and you should check the Privacy Statement periodically. We will post the revised statement here and you can find the effective date at the top this Privacy Statement.
Please direct questions or comments about this statement, or any of the rights afforded by the CCPA under California law to AgWest Farm Credit. Additionally, if you wish to exercise any of these rights, please contact AgWest Farm Credit at:
Phone: 866-552-9172 (choose option 2).
AgWest Farm Credit
Attention: Customer Care
2001 S. Flint Road
Spokane, Washington 99224
Making a request to exercise your rights
Submitting requests: You may request to exercise your rights by submitting the form on this page or making a request using the contact information above.
If you are a California resident, you may authorize another individual or a business registered with the California Secretary of State, called an authorized agent, to make requests on your behalf.
We may have a reason under the law why we do not have to comply with your request, or why we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.
Verification: We must verify your identity before responding to your request. We verify your identity by asking you to provide personal identifiers that we can match against information we may have collected from you previously. We may need to follow up with you to request more information to verify identity.
We will not use personal information we collect in connection with verifying or responding to your request for any purpose other than responding to your request.