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If you need help setting up services or accessing your accounts, please call our Customer Care Team at 866.552.9172 during business hours (7 a.m. — 5 p.m. PST, M-F) or email us at CustomerCare@AgWestFC.com.
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We believe trust is earned
At AgWest Farm Credit, we understand the immense trust you place in us when sharing your personal information.
Protection of your information is top priority for all staff members and we strive to follow ever-changing best practices that have been proven effective by the financial industry. Below are a few security measures AgWest takes to ensure you remain protected from fraudulent activity. These common security practices, in addition to others, are monitored by a strict internal control structure.
Identity verification
When you contact your branch, AgWest staff will take steps to verify your identity if they don’t know you personally. Furthermore, when we receive a request to process a wire to an unknown party, change an email or physical address, or update a phone number, our staff will verify the change to ensure the legitimacy of the request.
Secure online portal
When accessing your accounts online, you will be required to enter a secure code provided to you on a registered phone number. Furthermore, our system will lock down if too many incorrect answers are submitted in the Online ID or Password fields. The only way to unlock your account is by contacting AgWest so we can verify your identity before unlocking your account.
Secure messaging
AgWest staff communicates electronically using secure messaging when sending sensitive information such as SSN, EIN, Loan Account Numbers, and Bank Account Numbers. This service encrypts all email exchanges, mitigating the potential that a hacker could be ‘eavesdropping’. AgWest also utilizes software internally that prevents staff from sending out highly sensitive information through non-encrypted email exchanges.
Staff trainings
AgWest staff are required to regularly attend trainings discussing how to keep our customers’ information protected and potential risks that could lead to a security breach.
