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If you need help setting up services or accessing your accounts, please call our Customer Care Team at 866.552.9172 during business hours (7 a.m. — 5 p.m. PST, M-F) or email us at CustomerCare@AgWestFC.com.
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Reduce your risk
We follow ever-changing best practices to protect your information and you are a critical partner in maintaining your privacy and reducing your risk of fraud.
There are many best practices and proactive steps you can take to keep your identity safe and out of the hands of cyber criminals.
Use strong passwords
Passwords are key elements of online security. Protect your username and credentials. If the website allows, use long, complex passwords of 15 or more characters. Include capital and lower-case letters, numbers and symbols. Then use a secure password manager to help you organize and store your unique and complex passwords.
Use secure wireless connections
Use Caution when discussing and transmitting personal information in public locations. Public Wi-Fi connections may be free but the risk of being hacked is very high! When entering personal information into a website, ensure the site is secure with an “https://” URL.
Enable two-factor authentication
Enabling two-factor authentication increases the level of security on your account by requiring that multiple factors be entered to gain access. Examples of these ‘factors’ are typically (1) something you know and (2) something you have. An example of this method is first logging into your account with a username and password (something you know). Secondly, the system will send you a text message to your phone (utilizing something you have) with a code needed to proceed to your account.
Send sensitive information in encrypted formats
Always use encryption methods when sending personally identifying information (SSN, EIN, Loan Account Numbers, Bank Account Numbers, etc.) via email. When a message is encrypted it is scrambled, allowing only the intended receiver to read it. We encourage all customers to use secure messaging to send your information to AgWest Farm Credit.
